Captainnuts

Privacy Policy

Version April 2026  ·  Applicable to captainnuts.be

1. Who Are We?

2. What Data Do We Collect?

We only collect data that is necessary for processing your order or improving our service.

Orders and customer account

• Name, email address and phone number

• Billing and delivery address

• Order history and payment information (no full card details stored)

Website usage (analytics)

• IP address and browser data via Google Analytics (anonymous, with consent only)

• Pages visited, click behaviour and time spent

Newsletter (Mailchimp)

• Email address and name — only upon explicit subscription

Advertising (Facebook/Meta Pixel)

• Anonymised browsing and purchase data — with your consent only

3. Why Do We Process Your Data?

4. Do We Share Your Data?

We never sell your data. We only share with parties necessary for our service:

• ShopWeDo (Mechelen) — storage, packaging and shipping

• Shopify Inc. — e-commerce platform (Canada, EU adequacy decision)

• Google LLC — Google Analytics (anonymous, consent only)

• Meta Platforms Inc. — Facebook Pixel (consent only)

• Mailchimp / Intuit — newsletter (subscription only)

• Payment providers — for secure payment processing

5. Your Rights

Under the GDPR you have the following rights:

• Access — request a copy of the data we hold about you

• Rectification — have inaccurate data corrected

• Erasure — request deletion of your data ('right to be forgotten')

• Restriction — temporarily limit the processing of your data

• Portability — receive your data in a readable format

• Objection — object to processing for direct marketing purposes

Send your request to info@bydoucet.be. We will respond within 30 days.

6. Security

• SSL/TLS encryption across the entire website (https://)

• Secure payment processing via PCI-DSS certified providers

• Access to personal data restricted to those who need it

7. Changes

We may update this policy from time to time. The most recent version is always available on captainnuts.be.

8. Contact