Shipping policy
Captainnuts
Shipping Policy
Version April 2026 · Applicable to orders via captainnuts.be
We do everything we can to deliver your order quickly, safely and in perfect condition. Below you will find all information about shipping costs, delivery times and what to do if something goes wrong.
1. Order Processing
Orders are processed through our fulfilment partner ShopWeDo in Mechelen, Belgium.
1
Order placedYou will receive an automatic order confirmation by email after successful payment.
2
ProcessingYour order is prepared at our fulfilment centre. This typically takes 1 business day.
3
ShippedYou will receive an email with a tracking link as soon as your package is on its way.
4
DeliveryThe carrier delivers to your address. If you are not home, a notice will be left.
Shipped from
Captain Nuts — c/o ShopWeDo e-fulfilment
Egide Walschaertsstraat 22C, 2800 Mechelen, Belgium
Egide Walschaertsstraat 22C, 2800 Mechelen, Belgium
2. Shipping Costs and Delivery Times
| Destination | Shipping cost | Delivery time | Free from |
|---|---|---|---|
| 🇧🇪 Belgium | €4.99 | 1–3 business days | from €50 |
| 🇳🇱 Netherlands | €6.99 | 2–4 business days | from €75 |
| 🇩🇪 Germany | €8.99 | 3–6 business days | from €100 |
| 🇫🇷 France | €8.99 | 3–6 business days | from €100 |
| 🌍 Other EU | On request | 4–8 business days | — |
3. Delivery Time Exceptions
• During holidays and busy periods (Christmas, Easter, Black Friday)
• Orders placed after 2:00 PM are processed the next business day
• Weekend orders are processed from Monday
• Extreme weather conditions or carrier strikes
4. Order Tracking
Once your order is shipped, you will automatically receive a tracking email.
No tracking email received?
Check your spam folder. Not there? Contact us at info@bydoucet.be with your order number.
5. Damaged or Lost Package?
• Received damaged — take photos before unpacking and send them to info@bydoucet.be
• Not received — check your tracking. Contact us within 7 days
• Wrong products — send your order number and a photo to info@bydoucet.be
Who pays for return shipping?
Captainnuts' fault — we cover all return costs, you will receive a free return label.
Customer's choice — return costs are the customer's responsibility. No restocking fees.
6. Contact
| Email info@bydoucet.be | Phone +32 495 99 65 28 |
Captainnuts / By Doucet · BE0740.878.179 · Isabella Haeckstraat 17D, 9070 Destelbergen · captainnuts.be · April 2026